Wasfty — Automated Medication Dispensing

The kiosk greets patients with the Wasfaty (وصفتي) bilingual logo and “Welcome to Self-Service Pharmacy.” The header bar shows the machine ID (VM-XYS-001), location (Riyadh Central Mall — Floor 1), online status, and last sync time. Patients scan their prescription QR code using the built-in 2D barcode scanner, or manually enter the Reference Number from their SMS along with their National ID.

After scanning, the system downloads the e-prescription from the Wasfaty Hub and displays full details: patient name (masked for privacy), National ID, prescribing date, hospital (e.g. King Fahad Hospital), and number of available medications. Each medication card shows the drug name (e.g. Panadol Extra 500mg), form (Tablet), dosage (500mg, Oral), quantity (1 box), and availability status with a green checkmark. The patient confirms with “Confirm & Dispense.”

The system processes the prescription through the full Wasfaty 9-step cycle: authorization request to the payer, polling for approval, downloading the result, and preparing for dispensing. A circular progress indicator shows the percentage with bilingual text — “Processing your prescription / جاري معالجة الوصفة الطبية.” The process may take up to 2 minutes depending on payer response.

Once authorized, the machine activates the spring motor for each medication slot. The screen shows each drug being dispensed with a progress counter (e.g. “Dispensing… 0 of 1”). A yellow warning banner reads “⚠ DO NOT LEAVE — Please wait until all items are dispensed / لا تغادر.” Drop sensors verify each item fell into the collection tray. If a drop is not detected, the system retries the slot automatically.

A green checkmark confirms “Dispensing Complete! / إتم صرف الأدوية بنجاح.” Instructions tell the patient to collect medications from the pickup tray and printed labels from the printer slot. The dispensed medications list is shown with a checkmark. A support hotline number (800-XXX-XXXX) is displayed. The session auto-closes after 67 seconds. If an error occurs, the patient sees a red “Unable to Process” screen with retry and support options.

Technicians access the admin panel via a PIN-protected lock screen. The panel provides full hardware control across 7 tabs: Dashboard (machine status), Shipment (inventory), Lift (floor control with Move Up / Return to Home), Temperature monitoring, Diagnostics, Slots (spring/belt per slot, merge/split, batch operations, factory reset), API settings, and Network configuration. Door & Partition toggles and LED/Glass Heating ON/OFF controls allow remote hardware management.